2018 CHSI User Workshop a Success

2018 CHSI User Workshop a Success

Peer-to-peer networking, technology and industry updates highlight user group event.


Whoever said that insurers are still in the dark ages when it comes to technology, or that they don’t know how to have fun obviously didn’t attend CHSI’s User Workshop!  More than 40 of CHSI’s customers gathered with their peers and with CHSI key personnel in Las Vegas last month for a three-day educational and networking event highlighted by topics such as artificial intelligence, logistical regression, analytics, chatbots and data strategies.


Stan Smith, founder of Gradient AI, opened the conference with a keynote highlighting how artificial intelligence can work to improve premium audits, claims processing and claims fraud. Attendees were also treated to product demos, one-on-one meetings with CHSI technical staff, the latest in Azure SQL, portal technologies, business intelligence, ad hoc reporting and more.


Some would argue that the daytime agenda was fun, but no one will dispute the fun everyone had during both evenings of the event, from the outdoor reception at the Lazy Dog, to the thrills from the observation deck at the Stratosphere (what happened in Vegas will stay in Vegas!).


Throughout the two-day event, attendees were invited to participate in one-on-one meetings with specific CHSI staff to review issues and updates related to policy administration, underwriting, billing and more.  Other topics covered in general session included implementation tips, tricks and roadblocks to avoid, and an interactive session on feature/functionality designed to best match the specific job the user is doing.  As part of CHSI’s Roadmap presentation, attendees also learned about six key points/changes to expect in Connections 2.0.  Updates will be made available to all customers as they occur.


During this year’s CHSI User Workshop, several customers were recognized for their ongoing contributions and participation in advancing the Connections’ story. Chrissy Brown from Brentwood Technologies, Inc., received a “Team of the Year” award; Brian Tague, Diamond Insurance Company, received a Best Success Story award; and Tyler Nielsen, vice president of Operations at Utah Business Insurance, accepted an IT Initiative award from CHSI.  As an example of Tyler’s ongoing willingness to collaborate with CHSI on improving its technology platform, he presented an in-person use case/demo for workshop attendees, who learned about how UBIC puts predictive models to work for his company.

Click here to see session videos.

And here are some photos from the event.