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Jim Leftwich

Customer-Relationship-Building-With-CRM

4 Tips for Joint Power Authority Success in CRM

Some traditional insurers tend to think about customer relationship management (CRM) technology as a tool only for finding/sharing customer information, but in the bigger picture, it’s used for extended outreach, partnership management, and cross-functional efficiencies that lend themselves to improved customer outreach, cross-selling, faster response times, improved customer retention and more. Because of their complex…

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View from the Captive Cockpit Needs A Technology Parachute

In a recent IRMI Captive.com blog post (“A View from the Cockpit: Systems and Controls of Good Captive Managers”) the team at Atlas Insurance Management Limited compared the successful management of a captive insurance company to flying a plane. “It’s a whole lot less intimidating once one understands the controls and systems that need to…

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How to Avoid Spreadsheet Paralysis

Back in 2016, Microsoft reported that more than one billion people used its Office suite of applications, which includes the Microsoft Excel spreadsheet. Roughly one in every six people on earth use it, Microsoft said.  There is no doubt that when Microsoft first developed this application, they were on to something important, and it still…

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Consider an IT “Dog Whisperer” to Forge a Successful IT Journey

Insurers come in all shapes and sizes, from Tier 1 monolithic operations to the smallest captives and self-insured groups.  One thing has been made clear to me in the 30-plus years I’ve served this industry: Regardless of size, many insurers do not fully understand their technology requirements. I’m not saying this because I want to…

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Small Insurers and Digital Insurance

Are Small Insurers at Risk of Becoming “Blockbuster Videos” in a Netflix World?   Having just attended the Digital Insurance Dig-In 2018 annual conference, I felt like I drank innovation from a firehose.  The conference showcased real use-case technology innovations from insurers large and small as well as the latest technologies from upstart and incumbent…

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Transformation-of-Small-Insurers-CHSI

Can Smaller Insurers Achieve Transformational Change?

I don’t think any of us would argue that the insurance industry is now facing an inflection point of forces to reckon with such as changing market conditions, emerging technologies and start-up “insurtech” companies. In an environment in which both personal and commercial lines of business are impacted by a digitally-empowered consumer, many insurers are…

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Death Star vs. Small Insurers

I was intrigued by a recent article written by Pat Speer and published by Digital Insurance that included a quote from Rich Karlgaard, publisher at Forbes Media, who compared the digital evolution to the Death Star from Star Wars. “First it pulls your industry, company and career into its orbit. Then it wipes out your…

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customer relationship management system

Keeping It Personal

For many small to medium sized insurance carriers, government risk pools and captives, providing personalized customer service continues to be a priority. If your organization or your partners leverage digital technologies, you may have customers who expect that personal touch across channels.   For these carriers, having a solid Client Relationship Management (CRM) strategy is…

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insurance crm software happy clients

3 Tips for Happy Clients & Better Client Retention 

Reports indicate that policy holders are rejoicing over insurance tech. They anticipate greater efficiency, better communication, quicker claim response and increased self-service options.  And technology-driven insurance providers should rejoice, too. Increased efficiency and customer satisfaction improves retention within the highly-saturated insurance industry.   Here are some tips for making clients happier and increasing client retention:   Adopt…

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insurance management software audit

3 Reasons to Audit Your Insurance Agency’s Technology 

Unlike the “one-size-fits-all” enterprise-level software giants, there’s new breed of insurance management software providers that offers industry-specific software packages. These multi-line packages are customized for small- to mid-size insurance organizations so that these organizations are able to purchase only the software systems and services they need. However, when it comes to insurance management software, not…

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