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Customer-Relationship-Building-With-CRM

Consumer reports indicate that insurance customers, both consumer and commercial, increasingly want to understand the policy and protection they are purchasing, and they want to trust the company who is selling it to them. To build trust, insurers, and their agents, needs to provide a clear, easy to understand, yet thorough answer to consumer. In other words, transparency.   A starting placing for journey is customer relationship...

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large-insurers-look-to-technology's-ability-to-increase-productivity

Open workflow, minimal error, good underwriting, and expedient claims closure are a few of the major goals of any insurance organizations. For most insurers, technology plays an important role in achieving these goals.  Additionally, large insurers look to technology's ability to increase productivity, automate routine tasks, and maintain client loyalty though ease of online access and on-demand, self-service options. However, many small insurers are still behind...

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Self-Insured Workers' Comp

Different states have different requirements for workers compensation insurance. If your business is located in a state that permits self-insured workers’ comp, either stand-alone or group self-insurance, then you might consider one of these options, especially if your business has strong cash flow and manageable risks. Here are some reasons why self-insured workers’ comp could be a good fit for your business as well as...

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Best Risk Management Practices

Risk management involves identifying, measuring, and managing different types of risk within the operations of a company. It is not, necessarily, about eliminating risk altogether. Since insurers make money by properly managing risk and capitalizing on industry market opportunities, risk management is a process that needs to be continuously developed and practiced by insurers. However, risk management poses a special challenge for small to medium-size insurers.,...

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Protecting-Critical-Information-from-Cyber-Threats

As a key piece of an insurer’s risk management efforts, multi-layered security is a must for small to mid-size insurers. Protecting your client data from cyber threats is a priority, and here are a few ways to secure data and remain in compliance. Cloud Security Cloud technology has come a long way, now safely equipping small and mid-size insurers with the platforms they need to stay competitive....

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customer relationship management system

For many small to medium sized insurance carriers, government risk pools and captives, providing personalized customer service continues to be a priority. If your organization or your partners leverage digital technologies, you may have customers who expect that personal touch across channels.   For these carriers, having a solid Client Relationship Management (CRM) strategy is a priority.  And while in theory a strategy is a great start,...

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insurance management software

In an uncertain healthcare market, many physicians and healthcare providers are reviewing and upgrading many business and operational processes, as well as reviewing and revising their role in patient care, some refusing high-risk patients, some moving into roles that skirt direct care, instead focusing in a more consultative capacity.  Add to this a market being shaped by an ever-changing political and regulatory healthcare landscape and...

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Defining Moments: Las Vegas

Cities and states throughout America work hard to build their particular brand, to be known for “something” in order to attract new residents, new industries, and/ or tourists.  I’m sure you’ve run across those articles and advertisements associating a city or state as, “best place to retire,” “fasting growing cities,” “lowest tax rates,” or “safest places to live in America.”  Indeed, these are titles to...

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insurance crm software happy clients

Reports indicate that policy holders are rejoicing over insurance tech. They anticipate greater efficiency, better communication, quicker claim response and increased self-service options.  And technology-driven insurance providers should rejoice, too. Increased efficiency and customer satisfaction improves retention within the highly-saturated insurance industry.   Here are some tips for making clients happier and increasing client retention:   Adopt Efficient Technologies & Process Small to mid-size insurers continue to develop customer engagement models that...

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insurance management software audit

Unlike the “one-size-fits-all” enterprise-level software giants, there’s new breed of insurance management software providers that offers industry-specific software packages. These multi-line packages are customized for small- to mid-size insurance organizations so that these organizations are able to purchase only the software systems and services they need. However, when it comes to insurance management software, not all insurance operations know what they need. To find that...

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