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Six Questions to Ask Your Potential SaaS Providers

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Six Questions to Ask Your Potential SaaS Providers

Small to mid-size insurance companies are moving to SaaS (Software as a Service) more than ever before, and with good reason. The cost savings in technology equipment and personnel can amount to thousands of dollars, allowing companies to place greater focus on growing their business and less time on dealing with technological issues.

However, companies considering a migration to this type of cloud technology need to understand that there is no “cookie-cutter” solution from any SaaS provider that will absolutely resolve all issues for all companies. For example, underwriting software needs can vary between demographics and types of insurance coverages offered.

For this reason, it is recommended doing appropriate due diligence before choosing a SaaS provider. The following six questions will provide a generalized starting point:

To What Extent Can the SaaS Application Be Configured Without Additional Costs?

It would be a rare occasion indeed for a SaaS provider to be able to cover all of the unique needs of each client initially. Some companies will provide a relatively large amount of specialized configuration at no extra cost while others will do very little before billing for add-on services.

Does the SaaS Application Allow Clients to Modify For Purposes of Integration?

SaaS applications that allow companies to do some maintenance processes on their own are usually more desirable than those that require a customer support call for every issue.

Is Developer Documentation Available?

It is important to be able to determine the strengths and weaknesses of the SaaS provider’s application programming interface (API). This information should be readily available for review.

What is the Track Record for Technical Assistance?

Just as a new employee would not be hired without checking his or her references, a SaaS provider should not be engaged without checking references on technical support and assistance.

How Are System Updates Administered?

While most Saas vendors provide regular updates to their software applications with no extra charge, the amount of configuration required at start-up may adversely affect the timeliness and functionality of necessary updates. Special updates necessitated by unique configurations may result in extra charges being imposed upon the client. Knowing the answer to this can serve as a form of software insurance to help assure that no unwanted surprises arise as the result of an update.

Are Examples Available for Similar Types of Configuration and Integration Processes Performed for Other Companies?

SaaS vendors may offer a generalized response to the question of successful set-ups for other companies. It is recommended to ask for examples and check them out.

Additional questions can be added to this list as needed for the unique needs of each company.

Breanna Schmidt