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AI

What is Omnichannel

What Is Omnichannel and How Does it Affect Insurers?

The omnichannel trend is affecting every industry. The term is often used to refer to omnichannel marketing, which places the customer at the center of a multi-pathway communications network. In omnichannel marketing, companies create an integrated experience with touchpoints selected to serve a particular purpose. The result is a personalized customer relationship with a consistent…

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CHSI, UBIC to present at DigIn Analytics & AI Conference

As a result of being chosen by Digital Insurance magazine as a unique example of companies working together to use innovation as a framework for enterprise strategy, CHSI Technologies and Utah Business Insurance (UBIC) will present on the topic at the magazine’s annual DigIn Analytics and AI conference on Nov. 13. Urias McCullough, director of…

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Can Cities Survive the Latest Ransomware Assaults?

Public entities and municipalities may be more vulnerable to cyberattacks, but creating a safe computing environment is possible. It doesn’t have to be “Cyber Month” to recognize that the dark side of technology is currently infiltrating self-insured municipalities: ransomware attacks. Ransomware attacks occur when criminals break into an organization’s IT systems, encrypt as much data…

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insurance-crm-software-considerations

AI: For Workers’ Comp, a Promise to Be Fulfilled

The term “artificial intelligence” (AI) is weaving its way into the mainstream of insurance companies of all sizes.  It’s a hot topic:  Consider that at the recent Dig|In event in Austin, Texas, at least half a dozen exhibitors classified themselves as “AI” or “AI/Fraud” companies. For many smaller carriers, however, especially those in workers compensation,…

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Global business concept.

Senior Leaders Offer 5 Lessons on AI Adoption

Many small- to medium-sized insurers are still grappling with the concepts of artificial intelligence (AI) and its power to transform the business.  Some are beginning to incorporate big data into workflows, and others are using AI to increases outreach, customize customer service efforts, improve processes and boost productivity. It’s clear that some are farther along…

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