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claims analytics

What is Omnichannel

What Is Omnichannel and How Does it Affect Insurers?

The omnichannel trend is affecting every industry. The term is often used to refer to omnichannel marketing, which places the customer at the center of a multi-pathway communications network. In omnichannel marketing, companies create an integrated experience with touchpoints selected to serve a particular purpose. The result is a personalized customer relationship with a consistent…

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self insured workers compensation executive forum

New Tool to Enhance Claims Outcomes Featured at SIIA Conference

The claims concierge rapid response model will be a featured session at the Workers’ Compensation Executive Forum on May 8, 2019 in Nashville.  Covering methodology and front-line experience, the claims concierge session will share with conference attendees a system designed to enhance employee recovery and prevent adversarial claims.  The annual Forum, an educational and networking…

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