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4 Tips for Joint Power Authority Success in CRM

Some traditional insurers tend to think about customer relationship management (CRM) technology as a tool only for finding/sharing customer information, but in the bigger picture, it’s used for extended outreach, partnership management, and cross-functional efficiencies that lend themselves to improved customer outreach, cross-selling, faster response times, improved customer retention and more. Because of their complex…

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Keeping Up with Captives

Several states added new captive insurance companies last year, according to Captive Insurance Times. Arizona licensed eight new captive insurance companies (down from 11 last year), and the state also saw a rise in captive closures year-on-year, with five captives closing last year, up from three in 2017. As of the end of December, 2018,…

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Small Insurers and Digital Insurance

Are Small Insurers at Risk of Becoming “Blockbuster Videos” in a Netflix World?   Having just attended the Digital Insurance Dig-In 2018 annual conference, I felt like I drank innovation from a firehose.  The conference showcased real use-case technology innovations from insurers large and small as well as the latest technologies from upstart and incumbent…

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Why Small Insurers Should Invest in Organic Growth

    Imagine for a minute that a new competitor started calling on your customers and offering the same—or better—product, coverage, or services for much less cost. Are your relationships strong enough that your customers would ignore the prospect of an offering of better, faster, cheaper? Certainly, some would at least be inclined to explore…

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